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Unite 4a Telephoning
Listening 1
Call 1
(du--du--)
woman: Good morning, Beckgreen Cord!Can I help you?
man: Could you please through to Lin Pearson , please?
w: Who's calling, please?
m: Louis Taller ,Versatee.
w: One moment please , Mr. Taller.......Hello, Mr. Taller, I'm afraid the line is busy. Can
I take a message?
m:Emm...no, it's all right, thank you. I'll call back about 10 minutes.
w: OK, thank you for calling.
Call 2
(du--du--)
woman: Good morning, Beckgreen Cord!Can I help you?
m:Yes, please. Could I have extension 184, please?
w: Who's calling, please?
m:Jack Sam.
w: Thank you, I'll put it through.
m: Thank you.
Call 3
(du--du--)
woman: Good morning, Beckgreen Cord!Can I help you?
m:Can I speak to Mr. Golliams , please?
w: I'm afraid he's in the meeting.Can I take a message?
m: Do you know when he will be free?
w:He should be available off at lunch.
m:Right, I'll call back then.Thanks.
Call 4
(du--du--)
woman: Good morning, Beckgreen Cord!Can I help you?
w2:Just mean seen, please.
w: I'm afraid she's interviewing all day. Can I take a message?
w2:Yes. My name is Marry Banks, from Works.She called me earlier. I'm turning her call.
w:Marry Banks, from Works.Right. I'll tele you all back .
w2:thanks.
Call 5
(du--du--)
woman: Good morning, Beckgreen Cord!Can I help you?
w2:Hi, Calier, it's Frena.Is kiss available?
w:I'm afraid the line is busy, Frena.
w2:It's OK. I'll hold.
w:Frena?
w2:Yeah?
w:The line is free now, I'll put you through.
w2:Thanks.
Call 6
(du--du--)
woman: Good morning, Beckgreen Cord!Can I help you?
w2:Hi, it's Frena again. We are cut off.
w: Oh, sorry about that. I'll try to recontact you.Hold back.
w2:Thanks.
Listening 2
(du--du--)
woman: Good afternoog, Beckgreen Cord!Can I help you?
m:Good afternoon, through to Shan Tomson , please.
w:I'm afraid she's out of the office at the moment.Can I take a message, please?
m:Yes, my name's David Whelan, from the Health Safety Council.
w:I'm sorry,could you spell your surname, please?
m:W-H-E-L-A-N.
w:And the Health Safety Council.Right, and what's the message, please?
m:I'm calling about the first dating courses of Mrs.Tomson arranging with us. I'd like to confirm the week beginnig the 13th,May......
w:Sorry, did you say the 13th or the 30th?
m:The 13th, 1-3.
w:OK.Yes?
m:Yes.The date find but we can only take 25 participence, not 29.
w:So...that's the first date course for the week mensing ,the 13th of May, and you can take only 25 people.
m:That's right. Yes.
w:Right , I'll give her the message.
m:Thanks.
w:You're welcome . Bye.