(1)
A)Disappointed
B)Satisfied
C)Angry
D)Worried (2)
A)He checked out and left the hotel
B)All his things were stolen
C)His luggage was removed by mistake
D)He was robbed of his suitcase. (3)
A)He was asked to leave the hotel
B)The receptionist was rude to him
C)All his things were in disorder.
D)He was sent to a dirty room
原文：
Last month I went to Manchester for a work meeting. I booked into a very nice hotel for two nights, and I was very happy with it. My room was beautiful, and the restaurant served very good food?? in fact my dinner there that first night was delicious. But when I came back from my meeting on the second day, I found my room empty. All my things had disappeared. I checked that I was in the right room, and then I rushed down to reception. I was really worried because I thought I'd been robbed. When I got to reception, I said, "My room's empty! All my things have been stolen! "But the receptionist said, very politely, "Oh, very sorry, sir. That was a little mistake of ours. We thought you were leaving the hotel this morning, so we packed your things and took the suitcase downstairs, so that the cleaners could clean the room for the next guest. Then we realized we had made a mistake. Here's your case." And she handed me nay case with all nay things just thrown inside, all in a mess. I was angry, and I immediately asked to see the manager.
Questions:
11. How did the man feel about the hotel on the first day?
12. What happened to the man on the second day?
13. Why did the man want to see the manager?