[00:01.16]You’ll Get Exactly What You Expect 心想才能事成
[00:04.98]I remember a young lady who went to work for a company immediately after graduating from college.
[00:12.33]She seemed extremely talented but unbelievably timid.
[00:16.37]She was assigned to a division-level marketing department
[00:19.90]where she assisted in the production of advertising.
[00:23.18]Her supervisor associated her shyness with a lack of technical and conceptual skills.
[00:28.67]As a result, she was never included in brainstorming or planning sessions.
[00:33.48]The supervisor thought she was best suited to simple graphics layout and paste-up.
[00:39.07]Frustrated that her talents were squandered on simple tasks,
[00:42.78]she applied to the corporate marketing department.
[00:45.96]The vice-president reviewed her resume and transferred her without interviewing her at length.
[00:51.23]His concept of the young lady was positive
[00:54.25]and assigned her to a series of important, key projects.
[00:58.19]She performed magnificently.
[01:00.59]A few months later, the original supervisor was in the vice-president’s office
[01:05.09]admiring the new corporate ad campaign.
[01:07.83]The supervisor asked, "What kind of a rain-maker worked this kind of magic?"
[01:13.10]The VP replied, "This was all completed by that young lady you sent me.
[01:18.67]That was the best move I ever made!"
[01:21.22]This is but one example of the dozens of cases I can document
[01:25.69]where individuals were literally hobbled by low or incorrect expectations.
[01:30.50]In many instances,
[01:32.28]the mind set of a co-worker or supervisor
[01:35.11]can restrict an employee’s ability to become an excellent performer.
[01:39.26]This cause-and-effect model applies to all aspects of our lives.
[01:43.55]The neighbor’s young son asked if he could mow my yard.
[01:47.16]I told him I would talk to his dad first.
[01:49.92]The father said, "I don’t think he can handle a mower.
[01:53.85]I never let him near mine. Go ahead if you like."
[01:57.57]I assured him I would watch his son closely and be certain he could handle the equipment safely.
[02:03.72]The boy not only knew how to handle the mower, but did such a good job,
[02:09.18]I asked him to help each week. His dad was amazed.
[02:13.03]"I never would have guessed," he said.
[02:15.87]"You should have given him a chance," I suggested.
[02:20.05]