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Unit 31 Making a complaint

Conversation 1

Key words and phrases

soup

hate

complain

salty

manager

take care of

Waitress:Yes,sir?

Customer:I hate to complain,but this soup is too salty.

Wairtress:I'm very sorry ,sir.I'll ask the manager to take care of this.

Conversation 2

Key words and phrases

air-conditioner

work

fix

get it fixed

Guest:Miss,the air-conditioaner in my room doesn't work.

Clerk:Oh ,sorry about that.We'll get it fixed as soon as we can.

Conversation 3

Key words and phrases

sweater

return

wrong

run

neck

change

Customer:I'm afraid I have to return this sweater.

Shop Assistant:May I ask if there's anything wrong with it?

Customer:You see,there is a run at the neck.

Shop Assistant:Oh,sorry.But do you want to change it for another one?

Customer:No,thank you.

Additional useful expressions

Vocabulary

mistake

international

call

quiet

refund

receipt

be supposed to

ridiculous

sign

Hou much longer do we have to wait?

I have a complaint to make.

This isn't what I ordered.

Look,there is a mistake.I didin't make any international calls.

Can't you be quiet please?

I want a refund.This is the receipt.

I've had enough of it.

Who's supposed to take care of it?

This is ridiculous!

Don't you see the no-smoking sign?

Unit 32 Feeling ill

Conversation 1

Key words and phrases

pale

headache

aspirin

Ye Ting:You look pale,Paul.What's wrong?

Paul:I've got a headache.

Ye Ting:I'm sorry to hear that.Anything I can do for you?

Paul:No thank you.I'll take an aspirin and see how it goes.

Conversation 2

Key words and phrases

cold

look like

drink

rest

Ye Ting:Waht's the matter with you,paul?

Paul:I'm not feeling well.I think I'm having a cold.

Ye Ting:Looks like it.You need to drink a lot of water and take a good rest.

Paul:Yeah,I will.

Conversation 3

Key words and phrases

happen

look after

fever

get better

A:You didn't come to work yesteday.What happened?

B:I had to llok after my son at home.

A:Waht's wrong with him?

B:He has a fever.

A:Is he getting better now?

B:I think so ,thank you.

Additional useful expressions

Vocabulary

dizzy

throw up

sick

toothache

stomachache

cough

hospital

follow

advice

medicine

Do you need a doctor?

Hve you been to see the docter?

Are you feeling ok?

I'm feeling dizzy.

I feel like throwing up.

I feel sick.

Don't catch a cold.

I have a toothache/stomachache.

Do you cough a lot?

Shall I take you to the hospital?

You should follow the doctor's advice.

Take this medicine three times a day.