053 at the office
Words
Paperwork cubicle department lunch time computer files stationary telephone photocopier filing cabinet calendar meeting swivel chair email colleague
Phrases
Make a photocopy
Attend a meeting
Write a report
Make a telephone call
Be tied up(with)
Deal with (a client)

Beginner
A: we’re having a department meeting at 10 o’clock, ok?
B: that’s fine… I need to pick up some stationary-you know, a stapler, scissors, files, who should I see about that?
A: see Julie, the receptionist. She knows where all that stuff is kept. You might like a calendar for you desk. She can give you one of those too.
B: thanks. I need to make a few photocopies.
A: the photocopier is near my office. Come on, I’ll show you where it is.
B; do you enjoy working in this office?
A; yes, I do. Everyone’s really friendly. Sometimes, I wish I worked outdoors more, especially during the summer.
B: what’s usually discussed at the department meetings?
A: we usually tell each other where we are with various clients and potential clients. The boss assigns extra duties to people who she thinks can best deal with them. It’s also a chance to put forward suggestions and ideas. Be sure to speak up if you have any.

Intermediate
A: what did you do at the office today?
B: I had a really busy day. I had to work a little overtime. In the morning an important client called to place a large order. I had to check some things with my colleagues before confirming the order.
A: what kind of things did you need to check?
B: the most important thing was to check that we had the goods in stock. If the goods are in stock, we can deliver them immediately. I also had to check the price. This customer is very important, so they get special prices.
A: I see. Did anything else happen?
B; I received a lot of emails from potential clients that I had to answer. Each time, I had to check files to see what we had agreed at earlier meetings. Each client has different conditions and requirements.
A: It must be difficult to remember the details for each individual client.
B: yes. That’s why we have everything on computer files. We don’t use much paper at our office. After lunch, I had to deal with a complaint form a client.
A: I hate dealing with complaints. Was it a legitimate complaint?
B: yes, it was. I managed to sort out the problem, but I was tied up with the matter for over an hour.
A; you certainly had a busy day.
B; that’s not all! I also had to finish writing a sales report for my boss. In the end, I finished everything. I wonder what will be waiting for me tomorrow morning.