感谢大耳朵网友"sun3082"提供的听力原文!

Mr. Hill, don't tell me you'll open another store.

I wish my news were that good.

Things cann't be going that poorly for you.

When is the last time you shopped the Hill's department store?

Well, I yea... you know I don't really shop that much.

Unfortunately, there are a lot of people like you.

Your store is not attracting shoppers.

Shoppers are staying away in droves.

You are losing customers.

Can you tell me why?

There is a lot of new competition out there.

You said it. The large megastores are killing me.

But for quality, your store cann't be beat.

Not just quality, our prices are competitive.

Why is your customer base shrinking, then?

That is what I want you to tell me.

What about location? Is your store conveniently located?

We are as convenient as the store across the street.

Are they pull them in?

Like there's no tomorrow.

So, if price, quality and location are equal.

What is the problem?

Could be service, how is your customer service?

Now, there, we may have a problem.