M: Hello, Mrs Smith. I’m from the Daily Mirror and I’m doing a report on public opinion about the city bus service. So what do you think of the bus service?
W: The bus service? Actually I don’t use that often unless I have to go shopping.
M: But how could the bus service be improved?
W: Well, they could turn up on time. I mean you look at the time table, you think “Oh well, five minutes to wait” and it turns out to be an hour.
M: Do any other people in your family use the bus service?
W: My husband. He uses it more often. Fortunately, a girl who works in his office often gives him a lift into work. But when he does need to use it, he’s often angry at it. Once he waited up to the fifty minutes at the station for a bus. There should be some way of warning people when a bus is not going to arrive and certainly much more frequent bus services.