Part I Getting ready.

A:


1. Person-to-person call


2. Connect call


3. Go through


4. Operator


5. End up


6. Information


7. Answer


8. Exchange


9. Touch-tone telephone


10. IDD

B.Here are some short conversations on the phone, please listen and supply the missing words.

1. Man: Hello


Operator:I have a collect all from Calvin Leon, Will you accept the charges?


M: Sure, Put him on


2. Operator: Operator


Woman: Operator, I’m trying to call 7982294


Operator:That number is outside this zone, it ‘s a dollar forty-five for three minutes


Woman: All right. I’ll put in the coins


3. Operator:Overseas Operator, Which country?


Man: Italy


Operator:Yes, go head


Man: I’d like to book a call to Venice, Italy.


Operator: For which date and time?


Man: August nineteeth at ten a.m.


Operator:What’s your name and phone number?


Man: Robert Smith6643639. the number in Venice is 8211083


Operator: We’ll call you when your call is ready to go throuth


4. Woman: Hello


Operator:Hello, I have a person-to ?person call for Mr.Hawkins from Carey Jones


Woman: There’s no Hawkins here. What number are you dialing?


Operator:I’m trying to reach William Hawkins at 6099525.


Woman: That’s our number, but you’ve made a mistake


Operator:Sorry for disturbing you

Part II Giving and receiving phone calls
The first call: this is the Transit Authority’s telephone information center.We are open daily between six a.m and midnight.All our lines are busy now. You will hear ringing until the next available agent can assist you…(ringing)


The second call: This is Call for Action,925-1066,I’m sorry. Out volunteers are not on duty at this time, Please call during our regular hours:eleven a.m to one p.m. Monday to Friday.Remember the number 925-1066,eleven a.m to one p.m,thank you.


The third call: Hi, This is Charlie.I’m not home now. but if you leave your name and telephone number after beep. I’ll get back to you as soon as I can…(beep)


The fourth call: Hi,This is Pioneer Travel, specializing in bicycle tours of Eastern Europe.All our agents are busy now, but your call really is important to us so please stay on the line.One of us will be with you as soon as possible, thanks.


The fifth call: Hi, This is Steve, I can’t come to the phone now----I’m taking a shower. So, at the sound of the beep, leave a message ,or just hang up if you want to(Sound of man singing again)…(beep)


B:You are going to hear some recorded phone calls, the first calls are for Mr Hamilton, and the last one is for Mr. Dobson.


1.First listen to some names: Rebecca Evans Ted Paola Andreotti


2.Now listen to the calls, while listening for the first time, add more key words if you can in the left-hand colum. After the second listening, complete the message in the right-hand colum with the help of the notes


1. Man: Look, I can’t stop. Tell Horatio, I couldn’t get the red ones, but there are plenty of blue. He can see them any time, Oh, my name’s Ted ,bye.


2. Man:Well, I was hoping to speak to Mr Hamilton myself, but perhaps you’ll give him message for me, Tell him that Mr. Evans of Smith and Wheeler called. There are a few details regarding the sale of his property that we need to discuss and I’ll be glad if he would contact me as soon as possible. Thank you very much,Goodbye!


3. Woman:Oh!Well, will you tell him Rebecca called? Give him this message, Remember your promise, That’s all. You will do that,Won’t you? Don’t forget,Bye!


4. Telephonist: Green and Harding, good morning


Paola: Oh, good morning,this is Paola Andreotti caling from Rome. I’d like to speak to Mr Guy Dobson,please


Telephonist:Oh, certainly,ma’am,I’ll connect you immediately


Bob:Hello


Paola:Oh, is that Guy Dobson?


Bob: Er…no,it ..is that Paola?


Paola: Yes


Bob:Oh,hi! This is Bob Swanson.


Paola:Oh,hi. Is Guy around?


Bob:Er..just a minute, I’ll check…Um…no,he doesn’t seem to be.He should be back…er…any minute.Er…can I help you?


Paola:Um…yeah, Look, can I leave a message with you?


Bob: Yes, sure


Paola: it’s urgent.There’s been a mix0up about the labeling of product number 15437 B---that’s the one for the Italian market


Bob: Uhuh,I’ve got that


Paola: And I’d like him to get in touch so that it can be cleared up


Bob:OK


Paola: Um…he can reach me at this number till tommorw evening OK?


Bob:Mmm


Paola:it’s 002 5589847


Bob:OK.He can reach you at this number till tomorrow evening 002 5589847


Paola:That’s right.great ,Thanks Bob

Bob:OK,bey-bey

Part III Oh, there’s a phone


A:Oh, there’s a phone,wait a sec.i wanna call my cousin


B:Why do you want to call your cousin?


A:Because I told her I’d meet her at the bookstore at 12:30.And if you and I are going
to have lunch,I’ve got to let her know that I’ll be late


(Sound of coin being inserted in phone;dialing ;phone rings once.)


Recording: We’re sorry.We cannot complete your call as dialed.Please check the number
and dial again,or ask the opeator for assistance. This is a recording


(Sound of hanging up and coin being returned)


A:Hmmm.i must’ve dialed wrong


B:What’s the matter?


A:I got a recording.i’ll try it again


(Coin in phone;dialing ;phone rings once)


Recording:We’re sorry.We cannot complete your call as dialed….(Sound of phone
being hung up and coin returned)


A:I don’t understand it, I’ve called her a million times.


B:Well, do you have the numberz/


A:Sure,but not with me.i’ll call Information.


(Coin in phone;dialing;phone rings)


Opeatorirectory Assistance What city please?


A:Boulder.The number for Dorothy Campbell on Cloverleaf.


Operator:One moment, please,I show a D.J.Campbell on Cloverleaf Drive


A:That’s it!


Operator:The number is 4472023


A:Thank you.(Sound of hanging up and coin returned)I don’t believe it! I dialed the
wrong number exchange.i dialed 477 instead of 447


B:Yeah,I’ve done that,too.


A: (Dialling)Well,let’s try it again


B:Yeah, I think so


A: Never mind, I found one(Sound of coin being and coin returned)oh, Her phone’s busy


B:C’mon.Let’s walk to the restaurant,You can try again from there


A:OK.but if I can’t reach her to tell her ,I’ll be late.i can’t have lunch with you.She’ll kill
me if she has to wait for me


B:OK.but I wanna have lunch anyway, so let’s go


Statements:


1. The girls haven’t had supper yet.


2. The recording says that the number has been changed


3. The caller calls Information for her cousin’s number


4. Dorothy Campbell lives Cloverleaf Drive,New York


5. The correct exchange is 447


6. The caller is using a cell phone


7. the caller borrows a quarter from Marilyn


8. The call gets through but no one answers the phone


9. There will probably be a telephone at the restaurant

The caller’s cousin won’t be angry if she has to wait
Country or Area Access Code Contry Code Area Code
China 0 86 　
Beijing 　 　 10
USA 001 1 　
Washington D.C. 　 　 202
United Kingdom 010 44 　
Manchester 　 　 61
Canada 011 1 　
Toronto 　 　 416
Australia 0011 61 　
Melbourne 　 　 3
New Zealand 00 64 　
Wellington 　 　 4
Russia 810 7 　
Moscow 　 　 95
Japan 001 81 　
Tokyo 　 　 3
France 19 33 　
Paris 　 　 1
Germany 00 49 　
Berlin 　 　 30
Italy 00 39 　
Venice 　 　 41
Part V: Memory test: How to Make an internation Direct Dialling(IDD)Call.
1.You are in Venice now, you want to call a friend in Beijing at 4172258
2.You are in Tokyo now, you want to call a friend in Washington D.C.at
4554325
3.You are in Melbourne now, you want to call a friend in Wellington at
6562008
4.You are in Moscow now,you want to call a friend in Toronto at 5463242
5.You are in Pairs now, you want to call a friend in Manchester at
5761068