Part I Getting ready.

1. disconnected


2. an unpublished number


3. put throuth


4. extension


5. switchboard


6. cell phone/cellular phone


7. handset


8. mobile phone


9. GSM


10. hang on


B: Woman: Hello


Man: hello, I want the County Hospital


W: That’s 38911


M:Thank you


2.W:Hello.


Girl: The railway station ,Please


W:42661


Girl:What?


W: I said 42661


G:OK,Thank you


3.W: my husband’s broken his leg


Man: What’s your phone number?


W: Call just 82886 , The address is 149Modern Road.


M: The ambulance will be there in a few minutes
4.W: Hello, I ‘d like a taxi


M: Yes? What is the address?


W:179 Heath Road, Hamstit


Mh, ok, The taxi will be there in 5 minutes


W: Thank you.


5.Man1:Hello, I want a cab.


Man2: OK, What address is it?


Man1: 1120 East 32nd Street.


Man2:Right, The cab will be there in a few minutes.


Part II:Giving and receiving phone calls
The first call: The number you have reached,3582818,has been disconnected 3582818 has been disconnected


The second call: We’re sorry, the number you have reached,4912386, is temporarily out of order.4912386 is temporarily out of order


The third call: The number you have reached,5240034,has been changed, the new number is 7828249,please make a note of if, 5240034 has been changed, the new number is 7828249.


The fourth call: the number you have reached, 2650325,has been temporarily
disconne:cted .2650325 has been temporarily disconnected


The fifth call: the number you have reached ,3587202, has been changed to an
unpublished number.3587202 has been changed to an unpublished number

B:


1. Man: oh! It is rather important, so could you give him a message as soon as he
comes in? Tell him Jeremy rang to tell him that Harold Scott is retiring at the
end of the month so there will be a job going if he’s interested, OK?
Thanks very much.


2. Man: Out? What on earth is he doing? Well, when you see him, tell him that
Thomp is hopping mad and he’d better get in touch with him as soon as
possible


3. Secretary: Mr Turner’s office


Woman: Hello, I’d like to speak to Mr. Turner ,please.


Secretary: I am sorry, he’s in a meeting right now, May I take a message?


Woman: Ah, yes, this is Mary Roberts from the First National Bank.


Secretary: Hm.


Woman: Would you ask him to call me at 7721852


Secretary: OK, That’s 77218…


Woman:… Woman: ...52, He can reach me at this number until ,say, 12:30, or between 2 and 5
this afternoon


Secretary: That’s fine, Miss Roberts, I’ll tell him, I’ll give him your message.


Woman: hank you very much, Good-bye


Secretary: Good-bye


4. Secretar: Mr Turner’s office


Man: Yes, hello, Is Mr. Turner in , please?


Secretar: No, I am sorry, he is in a meeting right now, May I take a message?


Man: This Man: this is Mr.Brown calling, I have a lunch appointment with Mr Turner for
tomorrow on that I have to cancel. I’m going to be out of town for a
while.Would you offer my apologies to Mr turner and have him call me
please to reschedule?My number here is 7439821.


Secretar: OK, Mr.Brown.(I’ll) make sure he gets the message.


Man: Thank you very much


Secretar: You’re welcome


Man: Bye-bye,now.


Secretar: bye-bye.

PartIII: I’d like to speak to…
1. Just one moment, I’ll put you through


Telephonist: Mr.Anderson, just one moment, I’ll put you through


Anderson: Yes, Anderson, Accounts


Perez:hello, Is that Dr.Bill Henderson?


Anderson:No, This is Peter Anderson, You’ve got the wrong extension


Perezz; Can you connect me back through the switchboard ,please?


Anderson: Well, I’ll try


Perez: Hello?


Telephonist: Can I help you?


Perez: I’d like to speak to Dr. Bill Henderson, please


Telephonist: Dr. Henderson, putting you through


Henderson: Henderson


Perez: Good afternoon, this is Sylvia Perez calling from France


Henderson: Sylvia who?


Perez: Perez, P-E-R-E-Z.We met last month in Berlin at the trade fair, you expressed
an interest in our laboratory measuring equipment


Henderson: Oh, yes.


Perez: I’m going to be in your area next month and I thought I might like to call in and
see you.


Henderson: What’s this about again?


Perez: You enquiry about our laboratory measuring equipment. Didn’t you get the
literature I sent you?


Henderson: Yes, yes, that was very interesting


Perez: Is it OK if I come in and see you during my visit next month?


Henderson: Yes, all right.


Perez: What about the morning of Tuesday 10th April at about 11?


Henderson: I’ll just see if I can find my diary.April 11th at 10 o’clock you said.


Perez: That’s right, is that convenient for you?


Henderson: The next day might be better, just after lunch for preference.


Perez: So that’s ,Wednesday. That’s great, Shal we say 2:15?


Henderson: Yes, 2:50, that’s fine, see you in April then,Goodbye, Miss Perez


Perez: Goodbye, Dr. Henderson:, actually it’s Mrs. I’ll write to you to confirm the
arrangement just to make sure we’ve got everything right.

C. Now try this:listen to a more authentic version of the phone call.

(First Attempt)


Telephonist: …and company, Can I help you?


Perez: Er..can I speak to Dr.Henderson, please?


Telephonist: Mr. Anderson,just one monment, I’ll put you through.


Anderson: Yes, Anderson, Account.


Perez: Oh,er..hello, is ..is that Dr.Bill Henderson?


Anderson: What?NO,no, this is Peter Anderson, You’ve got the wrong number extension. You probably
want Dr. Henderson in R&D that’s …um.er…657, all right,657


Perez: Oh, um…well,c.. Can you connect me back through the
switchboard please?


Anderson: Huh! Well, I’ll try


Perez: Hello?


(Second attempt)


Telephonist: …and company, can I help you?


Perez: yes, I’d like to speak to Dr. Bill Henderson, pleasse.


Telephonist: Dr, Henderson,putting you through.


Voice: 657


Perez: Hello.


Voice: oh, hello.


Caller: Um…is …is that Dr. Henderson?


Voice: Er….no.


Caller: Oh, er..i’m trying to get hold of Dr.bill Henderson.


Voice: Oh, er..i’m trying to get hold of Dr.bill Henderson


Voiceh, you want Bill. I ..i’ll just see if I can find him.Um..ju…just a moment


Perez: thank you


Henderson: Henderson


Perez: oh, good , Um…good afternoon, this is Sylvia Perez,Er..i’m calling you from France


Henderson: Sylvia who?


Perez: Perez.P-E-R-E-Z.Um..we met last month in…in Berlin at the trade fair.


Henderson: Oh, yes.


Perez: Well, the thing is I’m..i’m going to be in your area next month and I thought I might like to ..um..call in and see you.i’d like to discuss the applications you might have for our equirpment


Henderson: Ah, I see.What’s this about again?


Perez: You enquiry about our laboratory measuring equipment. Didn’t you get the literature that I sent you?


Henderson: Yes, yes Um… that was very interesting. Um…


Perez: Well, the thing is :is it OK if I come in and see you during my visit next
month?


Henderson: I see.Yeah, all right.


Perez: Now, what about the morning of Tuesday 10th April, is that Ok? Say at about …er..11?


Henderson: I’ll just see if I can find my diary..Umm, yes, here wwe are.Er…April 11th at 10 o’clock you said.


Perez: That’s right, Now, um…. Is that OK? Is that convenient for you?


Henderson: The next day might be better ,just after lunch for preference


Perez right, so that’s ..er…the Wednesday. In fact, that’s suit me fine, that’s great.Now, shall we say…um…2:15?


Henderson :Er..certainly, yes. 2:50, that’s ..that’s fine


Perez: Oh and by the way, I’ll be bringing our agent Don Rees with em I …if that’s OK


with you.


Henderson: oh, certainly, Er..what was you name again?


Perez: Sylvia perez: P-E-R-E-Z.


Henderson: Fine. I’ll see you in April then.You know how to get to our lab, don’t you?Goodbye,then, Miss Perez.

Perez: goodbye, Dr. Henderson: and …er…actually it’s Mrs. Oh, and I’ll..um.. I’ll write to you to confirm the arrangements just to make quite sure we’ve got everything…right.

Part IV. More about the topic:cell phone: A new Health Risk?

More than 20 million handset were shipped world-wide last year for the fast-growing digital cellular phone market. According to the US marketing firm Dataquest, production of GSM(Global System for Mobile communicaations) handsets will exceed 60 million by 2000.
The mobile phone is getting more and more popular because of the remarkable improvement of the world's mobile communication service. by the end of this year, there will be 178 GSM networks in 110 countries. providing extended geographic coverage in the form of "roaming agreements" among GSM carries.
But since the very day it came into being the mobile pnone has been a mixed blessing.People are worried that it can mean a new health risk.
According to scientists from 10 countries who met in Vienna recently. mobile phones may heat up you brain, interfere with heart pacemakers and cause cancer in mice
But there is no scientific evidence to support fears that the ever-increasisng use of mobile phones may threaten human health.
The group did agree to intensify research into radiofrequency electromagnetic fields(EMF),which emanae from mobile phones.
This is something that we hold as a hing priority.we want to find out if these electromagnetic fields do produce cancer." said and EMF expert," this is going to take time, i know everyone wants answers tomorrow but this is just not possible."

the EMF project, lauched last year, is a five-year $3.3 million programme to study possible health hazard stemming from exposure to mobile phones and other EMF sources.

What will the experts of the EMF projects tell us four or five years later? We just don't know.Will there be the possibility taht one day you find a cell phone carrying a warning similar to the one we have seen too often on cigarette packs:USING MOBILE PHONE MAY BE HAZARDOUS TO YOUR HEALTH? No one can tell at the the moment.
Memory test: Two girls Talking on the phone.
Clara: That number has been engaged for ages.Nobody can be that popular. i wonder if
her number's been changed. i think i'll try again(Dialling)
Sue: 3346791
Clara: Is that you sue?
Sue: Who's calling
Clara: This is Clara, Clara Fulkson. Don't you rememberme?
Sue: Clara! of course i remember you. how are you? i haven't heard from you for at least 2 years. what are you doing?
Clara: Nothing very exciting. That's one reason I'm ringing. i need some advice.
Sue: Advice?Hm..that's a good one. i've just been sacked(Pips)
Clara: Theres (a) pips. Hang on Sue(Insert a coin) What do you mean you've just been sacked?Sue, you are the most successful woman i know.
sue: That's probably why i've been sacked.but let's talk about you.You said you needed some advice.
Clara: I certainly do. i want to ask you about interviews. have you havd a lot of them?
sue: Yes, i have. too many
Clara: Could you tell me the sort of questions you are usually asked?
Sue: So me think. the first ten question are almost always the same. i call them the why's how's and where's.(pips again)
Clara: Not again, Don't go away, Sue, i've got one more coin(insert one more coin) Are you there Sue?
Sue: Yes, i'am still here?
Clara: Sorry, i didn't understand what you were telling me.Could you repeat it?
Sue: It is very boring. but here you are. iam always asked:why i want to leave my
present job; why i'm interested in the new job; how i intend to get to work' how
long i intend to stay at the job, Where i live; where i went to school; how much i 'm
paid in my present job;how much i expect to be paid in the new job. oh, yes, i 'm
always asked if i'm married.(pips again)
Clara: That is it, Sue. No more coins, i'll write to you soon. and many thanks.
Question for memory test:
1. What are the manes of the two speakers?
2. Where might the caller make the phone call?
3. How many coins did the caller insert?
4. How long haven’t the two girls seen each other for?
5. How many why’s ,how’s and where’s can you rememberf? Place a tick by all the questions you can rember.